GET IN TOUCH
Need help choosing the right next step?
Whether you have a question about SecuraKin, need help choosing between a Digital Safety Session, Urgent Triage, or Membership, or want to ask about an existing booking or membership — you can contact us below.
If something is happening right now
SecuraKin is not a real-time emergency response service, scam hotline, or crisis support line.
If the situation is suspicious but not actively unfolding, you can choose one of the SecuraKin review options below.
Digital Safety Session
$79
A 45-minute remote session for a situation that needs a thorough review, plain-English risk rating, practical next steps, and a written recap.
Best for: A more detailed concern, multiple moving parts, or a situation where you want to talk it through.
Book a Digital Safety Session — $79Urgent Triage
$49
A written review for one specific suspicious message, link, account alert, pop-up, QR code, or digital concern. No call required.
Best for: One specific thing you want checked before your parent clicks, replies, pays, or shares information.
Submit an Urgent Triage — $49Family Peace-of-Mind Membership
From $29/month
Ongoing written review support for families with recurring suspicious messages, account alerts, and digital concerns.
Best for: Families who want a standing place to send concerns before anyone acts.
See Membership Plans — from $29/monthIf you need a concern reviewed, start here.
How to contact SecuraKin
For: General enquiries, service questions, membership enquiries, billing questions, and follow-up questions about an existing booking or completed review.
Phone
For: General business enquiries only, Monday to Friday.
This number is not a scam hotline, emergency support line, real-time triage line, or phone-based review service.
We aim to respond to email enquiries within 1 business day, Monday to Friday.
SecuraKin operates Monday to Friday, Australian Eastern Time. We do not operate on weekends or Australian public holidays.
Please do not send:
● Full passwords or PINs
● Two-factor authentication codes
● Full credit or debit card numbers
● Bank account numbers or BSB
● Medicare numbers
● Passport numbers
● Tax file numbers
● Login credentials or full identity documents
Please do not send sensitive information by email.
To protect your privacy and your family's safety, please do not send highly sensitive information through a general enquiry email.
If you need SecuraKin to review a suspicious message, account alert, link, call, QR code, or digital concern, please use the Digital Safety Session, Urgent Triage, or Membership pathway so the concern is handled through the correct process.
If a screenshot contains sensitive details, cover or blur them before sending or submitting.
What you can contact us about
You can email SecuraKin about:
● General questions about SecuraKin's services, approach, or pricing
● Help choosing between a Digital Safety Session, Urgent Triage, or Membership
● Membership enquiries, including upgrading, downgrading, cancellation, or billing
● Questions about a completed review or follow-up on a previous submission
● Partner or referral enquiries
● Media, community organisation, or professional referral enquiries
For new suspicious messages or digital concerns that need review, please use the appropriate service pathway instead of general email.
Useful Australian reporting resources
For scam reporting and support after an incident, these resources may be useful.
Your Bank
If money may be at risk, contact your bank's fraud or security team directly using the number on the back of your card or on the bank's official website.
Send a general enquiry
Use this form for general questions only. Please do not submit suspicious messages, screenshots, passwords, banking details, identity documents, two-factor codes, or urgent scam concerns through this form.
Not sure where to start?
If you are unsure whether your family needs a session, a triage review, or ongoing membership support, you can email SecuraKin and we will point you toward the most appropriate option.