Scope Disclaimer

Why this page exists

When families come to us, they're often worried, sometimes upset, and looking for someone to make a difficult situation simpler. We take that seriously.

To make sure we can actually help — without overpromising or letting anyone down at the worst possible moment — we want to be very clear about what SecuraKin is and what SecuraKin is not.

Please read this page before booking. By booking a Digital Safety Session, submitting an Urgent Triage request, or joining the Family Peace-of-Mind Membership, you confirm that you've read and understood this disclaimer.

What SecuraKin is

SecuraKin is a remote digital safety review and family reassurance service. We provide:

• A calm, plain-English review of the situation you bring to us

• A plain-English risk review of the suspicious messages, account alerts, links, screenshots, phone call summaries, or digital concerns you choose to share with us

• Practical, prioritised next steps for you and your family

• Help understanding which platform, bank, or agency to escalate to where appropriate

• Ongoing peace-of-mind support if you choose to become a member

The work we do is best described as guidance, review, and triage — the same kind of calm, second-opinion review you'd want from a trusted, knowledgeable family friend, delivered professionally and without judgement.

What SecuraKin is not

To set clear expectations, SecuraKin is not:

• A law firm. We do not provide legal advice. If you need legal advice, speak with a qualified Australian solicitor.

• A financial adviser. We do not provide financial advice or product recommendations. If you need financial advice, speak with a registered financial adviser or your bank.

• An accountant or tax agent. We do not provide tax advice.

• A medical or psychological professional. We do not provide health, mental health, or capacity assessments.

• A cybersecurity forensic firm. We do not investigate compromised systems, recover data, or perform forensic analysis.

• Law enforcement. We do not investigate crimes, pursue scammers, or contact suspected offenders on your behalf.

• A bank or fraud recovery service. We do not recover stolen funds. Recovery decisions sit with your bank, payment provider, or the relevant authority.

• An insurance provider. We do not guarantee protection against scams, fraud, or any other form of loss, and we do not provide compensation if a scam occurs.

• A government agency. We are an independent Australian small business, not affiliated with any government, regulator, or law enforcement body.

What we cannot promise

We will give you our most thoughtful, considered guidance based on what you share with us. We cannot promise:

• That a scam will not occur in the future

• That a scam in progress will be stopped in time

• That money already lost will be recovered

• That an account or device is fully secure

• That a particular email, message, link, phone call, account alert, or contact is definitely safe or definitely a scam

Digital safety is inherently uncertain. We help you understand the situation, reduce risk where we can, and make better-informed decisions — but the final decisions and actions remain with you and your family.

Where we recommend you go for what we can't do

We can — and often will — point you to the right place to escalate:

• Funds at risk or recently moved: your bank's fraud line (most banks operate 24/7 fraud teams)

• Identity compromise: IDCARE, Australia's national identity and cyber support service — 1800 595 160

• Cybercrime reporting: ReportCyber at cyber.gov.au

• Scam reporting: Scamwatch at scamwatch.gov.au

• Privacy complaints: Office of the Australian Information Commissioner — oaic.gov.au

• Immediate physical safety concerns: 000

• Suspected elder abuse: the Elder Abuse Helpline — 1800 ELDERHelp (1800 353 374)

• Legal advice: Law Society of NSW, LawAccess NSW, or your state's equivalent

• Financial advice: a registered financial adviser (search MoneySmart's Financial Advisers Register)

We will help you understand which of these is the right next step for your situation, and where it is part of the service and availability allows, we can help you understand the escalation pathway. We cannot take those steps for you.

Please verify external contact details before relying on them, as government and support service details can change.

Our policy on accessing your devices and accounts

This is important. We do not need, and do not request, remote access to your devices, accounts, passwords, or banking apps to do our work.

We will never ask you to install screen-sharing or remote-access software so that we can take over or fix anything for you. Our reviews are based on what you choose to share with us — usually screenshots, descriptions, copies of suspicious messages, or details of an account alert, call, link, or contact.

If, in a specific situation, screen sharing would genuinely help — for example walking you through a privacy setting on your own screen with you in full control — we will explain why, get your explicit consent, and you remain in control of your screen at all times. Screen sharing, if used, is for explanation only and does not give SecuraKin control of your device.

We will never ask for your full passwords, full card numbers, two-factor authentication codes, or banking PINs. A legitimate professional will never ask for these. Neither will we.

Emergencies

Our service is not an emergency response service. Digital Safety Sessions are scheduled, Urgent Triage depends on business-hour availability, and membership reviews operate within the published response windows.

If something is happening right now and time matters — money is moving, someone is on the phone with your parent demanding payment, or there's a safety concern — call your bank's fraud line, or 000 if there's any risk of harm, before you contact us.

We are happy to help once the immediate situation is in safer hands.

Acknowledgement

By booking a Digital Safety Session, submitting an Urgent Triage request, or joining the Family Peace-of-Mind Membership, you confirm that you have read, understood, and accepted this Scope Disclaimer along with our Terms of Service and Privacy Policy.

If anything in this disclaimer is unclear, please contact us before booking. We'd rather have the conversation now than have an expectation gap later.

SecuraKin · ABN: 48 573 079 215 · hello@securakin.com.au · securakin.com.au