1. About this policy

This policy explains how SecuraKin handles personal information. We've written it in plain English because the families we work with shouldn't have to decode legal language to understand what happens with their information.

SecuraKin is a sole-trader business operated by Lachlan Hawkins, trading under the registered business name SecuraKin (ABN: 48 573 079 215). We provide remote digital safety reviews, scam-risk guidance, and family reassurance services to Australian families.

If you have any questions about this policy or your information, contact us:

Email: hello@securakin.com.au Phone: 0427 150 595

2. Our approach in one paragraph

We collect only what we need to help you. We don't sell your information, use your submitted materials for advertising profiling, or share your session materials for marketing. We use trusted Australian and international service providers to run the business. You can ask us at any time to see, correct, or delete the information we hold about you, subject to legal record-keeping requirements.

3. The information we collect

When you book a Digital Safety Session, submit an Urgent Triage request, become a member, or contact us, we may collect:

From you directly:

• Your name and the name of the family member the service is about

• Email address and phone number

• The reason for booking and a brief description of the situation

• Suspicious messages, screenshots, links, emails, call summaries, or other materials you choose to share with us during intake, triage, a session, or membership review

• Notes you share verbally during a session

• Membership preferences, nominated family contacts, and check-in responses

From third-party providers we use:

• Payment confirmation details from Stripe. We do not see or store full card numbers.

• Booking and calendar information from Calendly

• Email delivery information from our email provider

• Website form or intake information submitted through our website or form provider

Automatically when you use our website:

• Standard analytics data such as approximate location, device type, browser, and pages visited, collected via Google Analytics or a similar analytics tool.

We do not knowingly collect information about anyone under the age of 18.

4. Why we collect it

• Schedule and deliver the service you've booked

• Conduct the review, triage, or membership support you've asked for

• Send recap notes, written responses, follow-ups, member updates, and check-ins

• Issue receipts and meet our tax record-keeping obligations

• Improve how we deliver the service over time

• Respond to your questions and support requests

We use your information to:

We will not use your information for unrelated purposes without first asking you, unless permitted or required by law.

5. The materials you share during a session, triage request, or membership review

The most sensitive information you may share with us is usually the suspicious messages, emails, screenshots, links, call summaries, or account alerts related to the situation you're concerned about. We treat these materials carefully and confidentially, with security practices appropriate to the sensitive nature of the information shared.

• They are stored in a password-protected, multi-factor-authenticated work environment. At launch, only Lachlan Hawkins has routine access to customer materials. If we later involve trusted contractors or professional advisers, access will be limited to what is necessary and subject to appropriate confidentiality expectations.

• They are used only to support your booked service, membership, or agreed follow-up.

• They are not shared with any third party except where you ask us to, where needed to operate SecuraKin through the providers listed in this policy, or where we are legally required to.

6. How we store your information

Your information is stored using established cloud services with security controls such as password protection, multi-factor authentication, and access restrictions:

• Email and documents: Google Workspace

• Payments: Stripe

• Bookings: Calendly

• Intake and submission forms: Tally or another form provider

• Website hosting and forms/pages: Squarespace

• Website analytics: Google Analytics or a similar analytics tool

• Customer notes: a secure, access-controlled Google Workspace document or spreadsheet system

We use multi-factor authentication, strong passwords, and access controls to reduce the risk of unauthorised access. No system is perfectly secure, and we cannot guarantee that information transmitted over the internet will never be intercepted or accessed unlawfully.

7. How long we keep it

We keep your information only as long as we need it:

• Session notes, triage notes, member review notes, and shared materials: retained for 24 months after our last contact, then deleted, unless you request earlier deletion and we are not legally required to keep them.

• Membership records: retained for the duration of your membership and 24 months after you cancel.

• Payment and tax records: retained for 7 years to meet Australian Taxation Office requirements.

• Email correspondence: retained for 24 months unless you request earlier deletion and we are not legally required to keep it.

You can request earlier deletion of anything that isn't legally required to be kept (see Section 9).

8. Who we share it with

We do not sell your information. We do not share your information or submitted materials for marketing, advertising profiling, or unrelated commercial purposes.

We share information only:

• With the service providers listed in Section 6, strictly to operate our business

• Where you've asked us to, for example helping you draft a complaint to a bank or report to Scamwatch

• Where we are required to by Australian law, for example a court order or lawful police request

If you ask us to communicate with a third party on your behalf, such as a family member, carer, bank, platform, or adviser, we will only do so with your written consent.

9. Your rights

• Access the information we hold about you

• Correct anything that's inaccurate or out of date

• Request deletion of information that isn't legally required to be kept

• Withdraw consent for ongoing communications at any time

You have the right to:

To exercise any of these rights, email hello@securakin.com.au with your request. We will respond within 30 days. There is no charge for these requests.

10. Cookies and website analytics

Our website may use cookies and analytics tools to understand how visitors find and use the site. We use this information in aggregate, not to identify individuals. You can disable cookies in your browser settings. Doing so will not affect your ability to book or use our services.

11. Marketing emails

If you book a session, submit a triage request, or join our membership, you may receive practical follow-up emails related to your service. We may also send occasional educational emails about digital safety. We will only send marketing or educational emails where we have your consent or where permitted by law. Every marketing email will identify SecuraKin as the sender and include a clear way to unsubscribe. We will action unsubscribe requests within 5 working days.

12. Security

We use reasonable safeguards to protect your information, including:

• Multi-factor authentication on all business accounts

• Strong, unique passwords managed in a password manager

• Encrypted devices

• Regular software updates

• Access limited to Lachlan Hawkins at launch, and later only to trusted contractors or professional advisers where necessary and appropriate

In the unlikely event of a data breach, we will assess the risk promptly. Where the breach is likely to result in serious harm, we will take reasonable steps to notify affected individuals and, where legally required or appropriate, the Office of the Australian Information Commissioner.

13. Overseas transfers

Some of the cloud services we use, such as Google Workspace, Stripe, Calendly, Squarespace, and analytics providers, may store or process data on servers outside Australia, including in the United States. These providers operate under their own privacy and security standards. By using our services, you agree to your information being handled in this way.

14. Australian Privacy Act

SecuraKin is currently a small business and may fall under the small-business exemption in the Privacy Act 1988 (Cth). Even where we are not legally required to comply with the Australian Privacy Principles, we aim to align with them as a best-practice privacy standard. We believe that's the right approach for the families and individuals we work with.

15. Changes to this policy

We may update this policy from time to time. The current version will always be available at securakin.com.au/privacy with the effective date shown at the top. Material changes will be communicated to active members and recent customers by email.

16. Complaints

If you have a concern about how we've handled your information, please contact us first at hello@securakin.com.au and we will respond within 14 days.

If you remain unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner:

• Website: oaic.gov.au

• Phone: 1300 363 992

SecuraKin · ABN: 48 573 079 215 · hello@securakin.com.au · securakin.com.au