Frequently asked questions

SecuraKin is an Australian digital safety, scam-risk guidance, and family reassurance service. We review suspicious messages, account alerts, digital safety concerns, and scam-risk situations for families with older parents — and provide clear, plain-English written guidance on what they appear to be and what to do next.

SecuraKin is not a bank, law firm, fraud recovery service, or emergency response service. A full description of what SecuraKin covers is on the About page.

SecuraKin is for adult children and family members who are worried about an older parent's digital safety. If you are the person in your family who gets called when something suspicious arrives — or if you want a standing arrangement so your family always has somewhere to send concerns — SecuraKin is built for your situation.

Your bank handles transactions and account issues involving your account with them. SecuraKin reviews suspicious communications more broadly: text messages, emails, links, account alerts, social media messages, phone calls, and other digital concerns involving your parent.

Sometimes the right next step is to call your bank. Sometimes it is to delete the message, block the sender, change a password, report the issue, or take no further action. SecuraKin helps you understand which.

IT support generally helps fix devices, software, or technical problems. SecuraKin focuses on suspicious messages, scam-risk concerns, account alerts, and digital safety decisions involving older parents.

If technical repair or device setup is needed separately, SecuraKin may recommend an IT support provider as part of the written guidance.

Urgent Triage ($49) is for one specific concern you want reviewed quickly — a suspicious message, link, alert, or phone call. You submit it in writing, SecuraKin reviews it, and you receive a clear written response. No call required.

A Digital Safety Session ($79) is a broader review that includes an approximately 45-minute call, a more complete exploration of the situation, and a written recap sent to you within 24 hours. It suits situations where more is going on, or where you want to talk through the concern directly.

If you are unsure which to choose: Urgent Triage is the right starting point for a single message or concern. A Digital Safety Session is better when the situation feels larger, more complex, or involves multiple concerns.

No. Urgent Triage ($49) is for exactly that. Send through the message, screenshot, email, link, account alert, or concern, and SecuraKin will review it and provide a clear written response explaining what it appears to be, the likely risk level, and what to do next. No call needed.

Yes. Many sessions are booked entirely by an adult child or family member. Your parent does not need to be involved. The written response or recap is sent to whoever books — you decide what to share with your parent and the rest of the family.

The specific situation you describe — the message, the alert, the link, or the concern you have shared. SecuraKin reviews whether it matches a known scam pattern, what risk it appears to pose, and what practical steps are worth taking.

The focus is on the concern you bring. It is not a full device audit, a general security inspection, or an account monitoring service.

There is nothing embarrassing about receiving suspicious messages or feeling unsure what to do. Scam attempts are designed to create confusion and pressure — that is how they work.

Many sessions are booked by an adult child or family member first. Your parent can be involved later if and when that feels right.

No. SecuraKin reviews only what you choose to submit — a screenshot, forwarded message, or description of what happened. There is no remote device access, no login required, and no account monitoring of any kind. Your parent's devices and accounts remain entirely in your control.

No. SecuraKin will never ask for passwords, banking PINs, two-factor authentication codes, or login credentials for any account.

If anyone claiming to be SecuraKin asks for passwords, PINs, or device access, it is not us.

A screenshot is usually the safest way to share what you are concerned about. It lets SecuraKin review the message without needing access to your parent's account, phone, or passwords.

If a screenshot contains sensitive details — such as account numbers, Medicare numbers, tax file numbers, or government ID — please cover or blur those details before sending.

Information you share with SecuraKin is used solely to review the concern you have submitted and to provide your written response. SecuraKin does not sell, share, or distribute your personal information or your parent's information to third parties.

Full details are in the SecuraKin Privacy Policy.

Yes. Cancel at any time by emailing hello@securakin.com.au. There is no lock-in period, no minimum term, and no cancellation fee. Your membership continues to the end of the current billing period after cancellation — you will not be charged again after that.

Yes. One membership covers one parent household. A parent household may include one older parent, or two older parents living together at the same address. One membership covers both.

Yes. Up to three nominated family contacts may submit concerns on behalf of the same parent household. The monthly review allocation applies to the household membership as a whole — not per person.

The Monthly Family Safety Brief is a short, practical email sent to all members each month. It covers three scam patterns currently active in Australia that are most relevant to older Australians, two practical safety reminders, and one suggested conversation prompt to have with your parent.

It is not a long newsletter. It is a short, useful update designed to keep your family informed without adding to your reading pile.

No. Membership is a written review and guidance service, not an emergency hotline. Reviews are handled during business hours, Monday to Friday, excluding NSW public holidays.

If money is actively being moved, a scammer is currently on the phone, or there is immediate danger — contact your bank, the relevant platform, police, or emergency services first.

If money is actively being moved, a scammer is currently on the phone, or there is immediate danger — contact your bank, the relevant platform, police, or emergency services first. SecuraKin is not an emergency response service.

If the situation is suspicious but not actively unfolding, Urgent Triage ($49) is the right starting point. You describe the situation, SecuraKin reviews the risk, and tells you what to do next — including whether to call your bank or report it immediately.

No. No service can guarantee a definitive determination of any message, link, alert, or communication. SecuraKin provides a plain-English scam-risk review based on the information submitted — assessing whether the concern matches known scam patterns and what the safest next step appears to be.

Where the situation is ambiguous or requires escalation, the written response will explain that clearly and recommend the appropriate next step.

Email us at hello@securakin.com.au

SecuraKin will respond promptly, Monday to Friday during business hours.