Terms of Service

1. About these Terms

These Terms of Service ("Terms") set out the agreement between you and SecuraKin when you book a Digital Safety Session, submit an Urgent Triage request, become a member, or use any other service we offer. By booking, paying, subscribing, submitting information, or using our services, you confirm that you've read these Terms, agree to them, and have the authority to enter into this agreement, either for yourself or on behalf of a family member you are legitimately assisting.

If anything in these Terms is unclear, please contact us before you book. We'd rather answer the question than have you guess.

2. About SecuraKin

SecuraKin is a sole-trader business operated by Lachlan Hawkins, trading under the registered business name SecuraKin (ABN: 48 573 079 215).

We provide:

• Remote digital safety reviews

• Scam-risk guidance and triage

• Practical next-step recommendations

• Family reassurance support

• An optional ongoing Family Peace-of-Mind Membership

We are based in Australia and serve Australian customers.

Email: hello@securakin.com.au

Phone: 0427 150 595

Website: securakin.com.au

3. The services we provide

3.1 Digital Safety Session

A scheduled, one-off remote session, typically held by video call or another agreed remote format, where we:

• Review the situation, suspicious messages, screenshots, account alerts, links, call summaries, or digital concerns you choose to share with us

• Provide a calm, plain-English risk review or risk rating based on the information shared

• Give practical, prioritised next steps

• Send a written recap after the session

The standard session length, format, and price are listed on the booking page at the time of booking.

3.2 Urgent Triage

Urgent Triage is a written review for one specific suspicious message, link, account alert, pop-up, QR code, or digital concern. It does not include a call unless separately offered.

For submissions received before 1:00pm Sydney time, Monday to Friday, we aim to provide a same-business-day written response. Submissions received after 1:00pm, on weekends, or on Australian public holidays are reviewed the next business day.

Urgent Triage is guidance only and is not an emergency response service.

3.3 Family Peace-of-Mind Membership

Family Peace-of-Mind Membership is an optional monthly support arrangement. The specific inclusions, pricing, response windows, and current tier details are shown on the membership page at the time of sign-up.

The following membership boundaries apply unless the membership page says otherwise:

• Membership review allocations reset at the start of each billing period. Unused reviews do not roll over.

• Membership covers one older parent household. A parent household may include one older parent or two older parents living together. Up to three nominated family contacts may submit concerns on behalf of that household.

• Each written review covers one specific concern, message thread, suspicious link, account alert, pop-up, phone call summary, or related situation. Multiple unrelated concerns may count as more than one review or may require a Digital Safety Session.

• Each completed review includes one brief clarification reply about that specific response. A clarification reply does not include a new concern, separate review, device troubleshooting, general IT support, or ongoing back-and-forth support.

• Additional written reviews may be available to active members at the member rate shown on the membership page, subject to availability.

• Premium check-ins, where included, are subject to available booking times and do not roll over if unused.

• Memberships continue until cancelled by either party in line with Section 8.

3.4 Scope of all services

Please read our Scope Disclaimer carefully before booking or subscribing. It is incorporated into these Terms and explains what we do and do not provide.

4. What's not included

To set clear expectations, our services do not include:

• Legal advice

• Financial advice

• Tax advice

• Medical or psychological advice

• Cybersecurity forensic investigation

• Recovery of lost or stolen funds

• Investigation of scammers or criminal pursuit

• Guaranteed prevention of future scams

• Insurance or compensation of any kind

• Remote takeover of your devices, accounts, or systems

Where screen sharing would genuinely help, we may ask you to share your screen while you remain in full control. We will not take control of your device, request passwords, or ask for banking PINs or two-factor authentication codes.

For anything outside our scope, we will help you identify the appropriate professional, agency, platform, or next step where appropriate.

5. Emergencies and time-critical situations

Our services are not an emergency response. If you believe a scam is in progress right now, or that you or a family member is in immediate danger:

• Money is being moved or has just been transferred: call your bank's fraud line immediately

• Identity has been compromised: contact IDCARE on 1800 595 160

• Immediate physical safety concern: call 000

• Cybercrime or fraud reporting: use ReportCyber at cyber.gov.au or Scamwatch at scamwatch.gov.au

Use our service for calm review and guidance after the immediate situation has been handled, or where there isn't an immediate emergency but you'd like a second opinion.

Service availability may vary depending on founder availability, business hours, public holidays, and existing bookings. We will not represent Urgent Triage or membership as an emergency or 24/7 response service.

6. Booking, payment, and pricing

6.1 Booking

Digital Safety Sessions are booked through our website using Stripe and Calendly. Urgent Triage is purchased through Stripe and completed through the relevant submission or intake process unless a call or appointment is specifically offered. Memberships are purchased through Stripe subscription links.

6.2 Payment

Payment is taken in full at the time of booking or purchase through Stripe. We do not store your card details. Stripe handles payment processing under its own security standards. For memberships, payment is taken monthly in advance on the same date each month unless cancelled under Section 8.

6.3 Prices

All prices are listed in Australian dollars and are inclusive of any applicable taxes. SecuraKin is currently a small business and is not registered for GST. If this changes, prices may be updated for future purchases or future membership periods, and we will notify active members before any pricing change applies to them.

6.4 Receipts

A payment receipt is issued automatically by Stripe at the time of payment. If you need a tax invoice with additional details, contact hello@securakin.com.au

7. Rescheduling and cancellations

7.1 By you

• More than 24 hours before your Digital Safety Session: reschedule or cancel for a full refund or a credit.

• Less than 24 hours before your Digital Safety Session: the session fee is non-refundable, but we will offer one free reschedule to a time within the following 30 days as a courtesy.

• No-show: the session fee is non-refundable. We can offer a paid rebooking.

  To reschedule or cancel, use the link in your booking confirmation email or contact hello@securakin.com.au

7.2 By us

If we need to reschedule, for example due to illness or an unavoidable conflict, we will give you as much notice as possible and offer the next available slot or a full refund of any unused fees.

8. Memberships: cancellation, billing, and refunds

Memberships can be cancelled at any time by emailing hello@securakin.com.au or, where available, through a self-service billing link. Cancellation takes effect at the end of the current paid month. We do not refund partial months unless required by Australian Consumer Law or expressly agreed in writing.

Membership plan changes, such as upgrading or downgrading, can be requested by emailing hello@securakin.com.au. Unless otherwise agreed, changes take effect from the next billing period.

We may end a membership ourselves with 14 days written notice if the relationship is no longer workable for either party (see Section 13).

9. Refunds

Beyond the rescheduling rules above, we offer refunds in the following situations:

• A genuine duplicate booking made in error

• Where we are unable to deliver the service we charged you for

• Where required by Australian Consumer Law

Where the service has been delivered with due care and skill, we do not offer refunds simply because the underlying situation did not change, the outcome was not what you hoped for, or you decide after the session that you no longer needed the review. Our value is in the calm review and clear guidance. That work is done whether or not the underlying situation resolves.

If you believe you're entitled to a refund and we've missed it, email hello@securakin.com.au and we'll review it promptly.

10. Your responsibilities

When using our services, you agree to:

• Provide accurate information about the situation and the people involved

• Not share information that you do not have the right to share with us, except where you are doing so legitimately to protect a vulnerable family member and, where appropriate, with their knowledge or consent

• Not ask us to do anything illegal, including impersonating another person, accessing accounts you don't have authorisation to access, or pursuing or contacting suspected scammers on your behalf

• Not send full passwords, banking PINs, two-factor authentication codes, full card numbers, or login credentials

• Treat our recommendations as guidance, not as a guarantee

• Take reasonable steps to act on the next-step recommendations we provide

11. Our responsibilities

We agree to:

• Deliver the service you've booked, as described on the relevant service page at the time of purchase

• Treat the information you share with care and confidentiality (see our Privacy Policy)

• Provide honest, calm, plain-English guidance

• Tell you clearly when something is outside our scope and recommend an appropriate next step

• Communicate respectfully and protect the dignity of the older person at the centre of the situation

12. No guarantees

Digital safety, scam protection, and online risk are inherently uncertain. We will give you our best, considered guidance based on what you share with us, but we cannot and do not guarantee:

• That a scam will not occur

• That a scam in progress will be stopped

• That funds will be recovered

• That an account or device is fully secure

• That a particular message, link, call, contact, or account alert is safe or unsafe

You and your family remain responsible for the decisions you make and the actions you take based on our guidance.

13. Right to refuse or end services

We may decline to take a booking, refuse a request, or end a service partway through, if:

• The request is outside our scope

• The request would require us to act unethically or unlawfully

• The behaviour towards us or anyone we involve is abusive or threatening

• The information provided is materially false or misleading

• Continuing would not be in the best interests of the older person at the centre of the situation

If we end a service, we will refund any fees paid for work not yet delivered, unless the issue arises because of abusive, unlawful, or materially misleading conduct.

14. Liability

To the maximum extent permitted by law:

• Our total liability to you for any claim arising out of or in connection with our services is limited to the total fees you have paid us in the 12 months before the event giving rise to the claim.

• We are not liable for indirect or consequential losses, including loss of money to scammers, loss of accounts, loss of data, emotional distress, or loss of opportunity.

Nothing in these Terms excludes, restricts, or modifies any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

15. Intellectual property

Any written recap, summary, checklist, response, or other material we produce as part of your service is provided for your personal and family use. You may share it with the family member at the centre of the service, your immediate family, and any professional adviser helping you, for example a financial adviser, solicitor, bank representative, or support service.

You agree not to publish, sell, copy for commercial use, or distribute our materials publicly without written consent.

16. Communications from us

By booking or subscribing with us, you agree to receive operational emails relating to your service, including booking confirmations, recaps, triage responses, membership updates, member briefs, billing information, and follow-ups. You can opt out of any non-essential communications at any time.

17. Confidentiality

We treat the substance of your situation as confidential. We will not share details with anyone outside SecuraKin without your consent, except as required by law or as set out in our Privacy Policy.

You agree that any general principles, techniques, templates, or frameworks we share remain part of our broader knowledge and are not exclusive to your engagement.

18. Privacy

Our handling of your personal information is governed by our Privacy Policy, which forms part of these Terms.

19. Governing law

These Terms are governed by the laws of New South Wales, Australia. Any dispute will be dealt with by the courts of New South Wales, unless the law requires otherwise.

20. Changes to these Terms

We may update these Terms from time to time. The current version will always be available at securakin.com.au/terms and Material changes will be communicated to active members by email at least 14 days before they take effect.

21. Severability

If any part of these Terms is found to be unenforceable, the rest of the Terms will continue to apply.

22. Contact

For any questions about these Terms:

Email: hello@securakin.com.au | Phone: 0427 150 595

SecuraKin · ABN: 48 573 079 215 · hello@securakin.com.au · securakin.com.au