DIGITAL SAFETY SESSION
A scam-risk review for your parent's digital safety, with a clear written response.
If your parent has received a suspicious message, clicked a link, had an account alert, made a payment that feels wrong, or something online just does not feel right — a Digital Safety Session gives your family a plain-English review, a risk rating, and practical next steps. In writing, within 24 hours.
· $79 · Approximately 45 minutes · Written recap included ·
Written recap included. Remote, by video call. No device takeover. No passwords required.
This session is for families who want a clear review before taking the next step.
A Digital Safety Session is for adult children, family members, and carers who are worried about an older parent's digital safety and want a calm, practical second opinion. You do not need to know the technical details. You only need to tell us what happened, what your parent received, and what you are worried about.
This session may be right for you if:
● Your parent received a suspicious text, email, link, pop-up, or social media message.
● You are unsure whether an account alert, password reset email, or login notification is real.
● Your parent may have clicked something, replied to someone, downloaded something, or shared information.
● You are worried about online banking, email, social media, myGov, Medicare, or other important accounts.
● You have searched online but still do not know whether the situation is serious or what to do next.
● Your family wants one clear review instead of guessing, debating, or panicking.
The session focuses on the specific concern you bring. SecuraKin reviews the information you provide, asks clarifying questions, and helps your family understand the likely risk level and the safest next step.
What a Digital Safety Session can review
A Digital Safety Session can help with:
● Suspicious text messages, emails, or social media messages
● Scam calls, unusual voicemails, or unexpected contact from someone claiming to be from a bank, government agency, telco, delivery company, or tech support
● Links or QR codes your parent may have clicked or scanned
● Account alerts, password reset emails, or unexpected login notifications
● Requests for payment, gift cards, cryptocurrency, or bank transfers — or requests for banking details, passwords, or verification codes that feel out of place
● Concerns about whether a website, download, or pop-up is legitimate
● Possible banking, card, or payment concerns
● Concerns about whether personal information, Medicare details, tax file numbers, or account credentials may have been shared
● General digital safety questions and practical next steps for your parent's situation
Before the session
After booking, you complete a short intake form so SecuraKin can understand your situation before the call. You do not need to have everything organised. The form asks the right questions in plain language. Bring what you have — even a brief description of what happened is a useful starting point.
The intake form will ask about:
● What happened, and when
● What your parent received — a message, call, email, link, alert, or notification
● Whether anything was clicked, downloaded, replied to, or paid
● Whether money, account access, passwords, personal details, or identity information may be involved
● What your biggest concern is right now
● Screenshots, if you have them — these are helpful but not required
If you are not sure what to include, describe the situation in your own words. SecuraKin will review what you provide and ask any further questions during the session.
Please do not include in your intake form or screenshots:
● Full passwords or PINs
● Two-factor authentication codes
● Full credit or debit card numbers
● Bank account numbers or BSB
● Medicare numbers, passport numbers, or tax file numbers
Screenshots are usually a safer way to share what happened because they do not give SecuraKin access to your accounts or devices. If a screenshot contains sensitive details, please cover or blur them before sending.
During the session
The session is calm, structured, and focused on the specific concern your family is dealing with. There are no surprises. SecuraKin works through the situation step by step, explains what is found in plain English, and makes sure you leave with clear practical guidance and a next step.
During the session, SecuraKin will:
Confirm the timeline, what your parent received, and whether anything was clicked, replied to, downloaded, paid, or shared. This takes five to ten minutes and ensures the review is based on accurate information.
Review whether the situation appears low, medium, or high risk based on the information provided. The risk rating is not a guess — it is based on the specific details of the message, alert, or situation, and whether it matches known scam patterns.
Give your family a plain-English explanation of what the situation appears to be and why it matters. No jargon. No panic. A clear explanation based on what was shared.
Explain what to do next, what not to do, and whether your family should contact a bank, a platform, Scamwatch, IDCARE, ReportCyber, or take no further action. The next steps are specific to your parent's situation, not a generic checklist.
Use any remaining time to answer questions so your family leaves with full clarity about the situation.
Your parent is welcome to join the call if that is helpful. Many sessions are handled entirely with the adult child or family member first. Your parent does not need to be involved unless you decide that is the right step.
After the session, SecuraKin prepares a plain-English written recap your family can keep and refer back to. It is designed to give you a clear record of what was reviewed, what was found, and exactly what to do next.
You receive a written recap within 24 hours.
The recap is not a generic summary. It is specific to your parent's situation and is written for your family, not for a database.
Your written recap includes:
The recap is sent to you. You decide what to share with your parent and the rest of the family.
A Digital Safety Session is a practical digital safety review and risk guidance service. It is not an emergency service, fraud recovery service, legal service, financial advice service, or forensic cybersecurity investigation.
What this session is not
SecuraKin does not:
If the situation requires a specific next step such as a bank call, a Scamwatch report, an IDCARE referral, or urgent action of any kind. SecuraKin will explain exactly what that step is and why.
If money is actively being moved, a scammer is on the phone, or there is immediate danger:
Contact your bank, relevant platform, police, or emergency services first. Do not wait for a session.
Book a Digital Safety Session
Digital Safety Session — $79
Includes: approximately 45-minute remote session | intake form before the call | focused review of your specific concern | plain-English risk rating | practical next steps | written recap within 24 hours
How booking works:
Click "Book a Digital Safety Session."
Complete payment securely through Stripe.
Complete the short intake form — tell us what happened and what you are worried about.
Choose your session time through the booking calendar.
Attend the session remotely by video call from wherever you are in Australia.
Receive your written recap by email within 24 hours of the session.
Sessions are available Monday to Friday. You will receive an email confirmation with the video call link. If you need to reschedule, you can do so through the link in your confirmation email, subject to available times.
Only need one message checked?
If you only need one specific text, email, link, account alert, pop-up, or social media message reviewed, Urgent Triage may be the better starting point. It is a faster written review for one specific concern. No call needed.
Urgent Triage — $49
If money is actively being moved, a scammer is currently on the phone, or there is immediate danger, contact your bank, relevant platform, police, or emergency services first.
If this is not a one-off concern
Some families book one session and get the clarity they need. Others realise they want ongoing support. Simply a standing place to send suspicious messages, account alerts, and digital concerns before anyone acts on them.
SecuraKin's Family Peace-of-Mind Membership gives your family that ongoing point of contact. It is designed for the adult child who does not want to become their parent's permanent help desk — and wants to know there is a knowledgeable person in the loop.
Essential — $29/month | Premium — $59/month
Questions about the session
-
No. SecuraKin does not need remote access to your parent's phone, computer, tablet, or accounts. SecuraKin reviews the information, screenshots, messages, alerts, and concerns you choose to share through the intake form.
-
No. SecuraKin will never ask for passwords, banking PINs, two-factor authentication codes, or full card details. If anyone claiming to be SecuraKin asks for these, it is not us.
-
Yes. Many sessions are booked entirely by an adult child or family member. Your parent can join the session if helpful, but they do not have to. The written recap is sent to whoever books the session.
-
There is nothing embarrassing about receiving suspicious messages or feeling unsure what to do. Scam attempts are designed to create confusion and pressure. The session is calm, respectful, and focused on next steps — not blame. Many families book a session before telling their parent, and share the recap afterwards when the timing is right.
-
That is exactly what the intake form is designed for. It asks plain-language questions that guide you through what to share. You do not need to diagnose the problem before the session — that is the job of the session. Bring what you have and describe what concerned you.
-
If money is actively being moved, a scammer is currently on the phone, or there is immediate danger, contact your bank, relevant platform, police, or emergency services first.
If the situation is suspicious but not actively unfolding, Urgent Triage ($49) is the faster starting point. SecuraKin reviews the specific concern and tells you what to do next — including whether to call your bank or report it immediately.
-
The session focuses on the concern described in your intake form. If related issues come up, SecuraKin will address them where time allows. If a separate concern needs its own review, a follow-up session or Urgent Triage can be arranged.
-
Most recaps are one to two pages. They cover what was reviewed, what was found, the risk level, action steps, what not to do, and any escalation recommendations. Plain English throughout — no jargon.
-
The recap is designed to be self-contained. If something is unclear, reply to the recap email and SecuraKin will respond. For a new, separate, or ongoing concern, a follow-up session, Urgent Triage request, or membership may be more appropriate.
-
Payment is completed at the time of booking, before the session. This is how your session time is confirmed and reserved. You will receive a confirmation email immediately after payment with the next steps — including the intake form and your booking calendar link.
-
You can reschedule through the link in your confirmation email, subject to available times. If you need help rescheduling, contact SecuraKin directly at hello@securakin.com.au.
-
IT support generally helps fix devices, software, or technical problems. SecuraKin focuses on suspicious messages, scam-risk concerns, account alerts, and digital safety decisions involving older parents. If technical repair or device setup is needed separately, SecuraKin may recommend an IT support provider as part of the next steps.
-
No service can guarantee complete safety, scam prevention, account security, or fund recovery. SecuraKin provides practical scam-risk guidance based on the information shared. Where a situation requires escalation, the appropriate next step will be explained clearly.
Get a clear review before anyone acts
A Digital Safety Session gives your family a calm, focused review of the specific concern, a plain-English risk rating, practical next steps tailored to the situation, and a written recap your family can keep. $79. Written recap within 24 hours of your session.